Refund Policy

Last updated: September 13, 2026

1. Overview

We want you to be satisfied with your Kokoro experience. Due to the immediate delivery nature of digital services, our refund policy is as follows. Payment processing is handled by Waffo Pancake.

2. Subscription Refunds (V1)

Subscriptions are billed in advance. Our policy:

7-Day First-Time Buyer Guarantee

First-time subscribers may request a full refund within 7 days of initial purchase, provided usage does not exceed 20% of the plan quota. Contact refunds@kokoro.ai with your account email and order details.

Monthly Subscriptions

Monthly subscriptions are non-refundable once billed. Cancel anytime to prevent future charges. Access continues until the end of the current billing period.

Annual Subscriptions

Annual subscriptions are eligible for a prorated refund within 14 days of purchase. After 14 days, annual subscriptions are non-refundable but can be cancelled to prevent renewal.

Non-Refundable Cases

No refunds for:

  • Used subscription periods (except first-time guarantee)
  • Annual subscriptions after 30 days from first purchase
  • Accounts terminated for Terms or AUP violations

3. Billing Errors

Duplicate charges or verified billing errors will be refunded in full. Contact billing@kokoro.ai before contacting your bank.

4. Service Interruptions

If service is unavailable for more than 72 continuous hours due to our cause, you are eligible for a pro-rated refund or service extension.

5. Cancellation Policy

Cancel anytime via account settings or email cancel@kokoro.ai from your registered email. Upon cancellation:

  • Subscription remains active until end of current billing period
  • No further charges will be made
  • Account data retained for 90 days after cancellation per Privacy Policy

6. How to Request a Refund

Email

refunds@kokoro.ai

Include: account email, transaction ID, reason for refund

Response Time

We respond within 2 business days and process valid refunds within 5-10 business days.

7. Chargebacks

Please contact us before initiating a chargeback with your payment provider. Chargebacks may result in account suspension and take longer to resolve than direct refunds. Frivolous or fraudulent chargebacks will be disputed and may result in account termination.

8. Legal Rights

This policy does not affect your statutory rights under applicable law (e.g., EU 14-day cooling-off period, UK consumer rights).

9. Contact Us

Refund Inquiries: refunds@kokoro.ai

Billing Issues: billing@kokoro.ai

General Support: support@kokoro.ai

Response Time: Within 48 hours